dvar

Module 1 · Call summaries and QA

Every call summarized, every mis-selling moment flagged

Pick a call and a summarizer. Each flag links to its line in the transcript, and eight checks grade the summary.

Summarizer
Recorded model outputs (2026-10-22)

Term plan, ₹1 crore cover, price objection

Sales call · Term life · English · 7 min · agent Kavya · ASR transcript (synthetic)

  1. 1AgentGood afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Rohan?
  2. 2CustomerYes. I filled a form for term insurance yesterday.
  3. 3AgentThanks. You're 32 and want cover for your family. Do you smoke or drink, and do you have any medical conditions or take regular medicines?
  4. 4CustomerNo smoking. I had a knee surgery in 2022, nothing else.
  5. 5AgentPlease mention the knee surgery in the proposal form. The insurer decides on it, and leaving it out can get a claim rejected later.
  6. 6CustomerOkay. How much cover should I take? I earn about 12 lakh a year.
  7. 7AgentMost people take 10 to 15 times their income. For ₹1 crore cover till age 60 with Sampada Life iSecure, the premium is ₹14,200 a year with the critical illness rider.
  8. 8CustomerAnything cheaper? Another site showed me ₹11,000.
  9. 9AgentThat quote was for cover till 55 without the rider. If you drop the rider and keep cover till 60, it is ₹12,900 a year.
  10. 10CustomerFine, without the rider at ₹12,900.
  11. 11AgentGreat. I need your PAN for the proposal.
  12. 12CustomerIt's ABCPR4821K.
  13. 13AgentThank you. You get a 30-day free-look period: if you change your mind after the policy is issued, you can cancel for a refund minus the medical test cost.
  14. 14AgentA home medical test is booked for Saturday at 10 am, and the payment link will come on WhatsApp.
  15. 15CustomerOkay, thanks Kavya.

Open model + examples · dvar:gemma-4-31b-it + 8 examples in the prompt · 19.5 s

positive

Term insurance for ₹1 crore cover till age 60 at ₹12,900 a year. The agent ensured the customer's 2022 knee surgery was disclosed to avoid claim rejection and explained the 30-day free-look period.

Outcome
Sale agreed, medical pending
Need
Term insurance for family
Product
Sampada Life iSecure: ₹1 crore cover till age 60, ₹12,900 a year (without critical illness rider)
Medical
Knee surgery in 2022; Non-smoker
Objections
Price: another site showed ₹11,000
Next step
Home medical test on Saturday at 10 am; payment link via WhatsApp

Risk flags

None raised.

Disclosures

  • ✓ Medical history asked
  • ✓ Free-look period explained

All 8 checks pass

  • ✓Covers the callCover, premium and outcome are there.
  • ✓Figures from the callcriticalEvery figure was said on the call.
  • ✓No mis-selling missedcriticalClean call, nothing to flag.
  • ✓No false alarmsNo flag the reviewer did not find.
  • ✓Disclosures right2 of 2 marked right.
  • ✓Next step capturedThe promised follow-up is there.
  • ✓No identifiers repeatedcriticalNo identifiers.
  • ✓Written in EnglishIn English.

₹0.074 for this summary (₹0.011 a minute). At 17,00,000 minutes a day: ₹17,860 a day. Compare models →