Workflows / call-summary-qa · Gold

Reference answers (gold set)

Done: v1 picked · 180 rows

Gold v1 proposed by Dvar · Review · 39 of 180 accepted · Dropped —

180 rows in gold v1 · 180 ready · 0 not ready

180

Rows

6

Topics

3

Languages

180 of 180

Verified

180 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Term life sales 30

Health sales and porting 30

Savings and ULIP sales 30

Motor renewals 30

Claims support 30

Policy service 30

Language

en 60

hi 60

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Rohan? Customer (Rohan): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you sm	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Meera? Customer (Meera): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you sm	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Aditya? Customer (Aditya): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Karan? Customer (Karan): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you sm	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Vivek? Customer (Vivek): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you sm	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Sanjay? Customer (Sanjay): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Ananya? Customer (Ananya): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Nikhil? Customer (Nikhil): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Farah? Customer (Farah): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you sm	Term life sales	—	—	—
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Tara? Customer (Tara): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smok	Term life sales	—	—	—

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi	hi-Latn	All
Term life sales	10	10	10	30
Health sales and porting	10	10	10	30
Savings and ULIP sales	10	10	10	30
Motor renewals	10	10	10	30
Claims support	10	10	10	30
Policy service	10	10	10	30
All	60	60	60	180

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 180 of 180 verified

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