Workflows / call-summary-qa · Rubric

Rubric

Done: v1 · gold scored
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Passes at 80%+ with every required check.
How?

Score = weight of passed checks ÷ total weight.

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Instructions for Dvar (optional)

None saved.

  • covers_the_call

    Covers the call. Cover, premium and outcome are in the summary.

    ×2
  • figures_from_call

    Figures from the call. Every amount and percentage was said on the call.

    Required
  • no_misselling_missed

    No mis-selling missed. Every mis-selling or data-leak moment is flagged.

    Required
  • no_false_alarm

    No false alarms. No flag the reviewer did not find.

  • disclosures_right

    Disclosures right. Each disclosure marked made or not, as on the call.

  • next_step_captured

    Next step captured. The promised follow-up is there.

  • no_identifiers

    No identifiers repeated. No phone, PAN, Aadhaar, card, OTP or policy number.

    Required
  • written_in_english

    Written in English. English, whatever the call's language.

A member changes the rubric and scores the gold set.

Rubric v18 checks by ops.member · 20 Oct
  • covers_the_call

    Covers the call. Cover, premium and outcome are in the summary.

    ×2
  • figures_from_call

    Figures from the call. Every amount and percentage was said on the call.

    Required
  • no_misselling_missed

    No mis-selling missed. Every mis-selling or data-leak moment is flagged.

    Required
  • no_false_alarm

    No false alarms. No flag the reviewer did not find.

  • disclosures_right

    Disclosures right. Each disclosure marked made or not, as on the call.

  • next_step_captured

    Next step captured. The promised follow-up is there.

  • no_identifiers

    No identifiers repeated. No phone, PAN, Aadhaar, card, OTP or policy number.

    Required
  • written_in_english

    Written in English. English, whatever the call's language.

Version historyv1 approved by risk.member · 20 Oct
Rubric v1by ops.member · approved by risk.member · 20 Oct
  • covers_the_call

    Covers the call. Cover, premium and outcome are in the summary.

    ×2
  • figures_from_call

    Figures from the call. Every amount and percentage was said on the call.

    Required
  • no_misselling_missed

    No mis-selling missed. Every mis-selling or data-leak moment is flagged.

    Required
  • no_false_alarm

    No false alarms. No flag the reviewer did not find.

  • disclosures_right

    Disclosures right. Each disclosure marked made or not, as on the call.

  • next_step_captured

    Next step captured. The promised follow-up is there.

  • no_identifiers

    No identifiers repeated. No phone, PAN, Aadhaar, card, OTP or policy number.

    Required
  • written_in_english

    Written in English. English, whatever the call's language.

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