Workflows / call-summary-qa · Gold

Reference answers (gold set)

Done: v1 picked · 180 rows
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Gold v1 proposed by Dvar · Review · 39 of 180 accepted · Dropped —

180 rows in gold v1 · 180 ready · 0 not ready

180

Rows

6

Topics

3

Languages

180 of 180

Verified

180 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 60
hi 60
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
TRANSCRIPT: Agent (Priya): Hi Rohan, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Rohan): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Meera, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Meera): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Aditya, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Aditya): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Karan, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Karan): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Vivek, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Vivek): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Sanjay, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Sanjay): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Ananya, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Ananya): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Nikhil, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Nikhil): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Farah, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Farah): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting—1.00Accepted Today's reply
TRANSCRIPT: Agent (Priya): Hi Tara, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Tara): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or take Health sales and porting———
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhihi-LatnAll
Term life sales10101030
Health sales and porting10101030
Savings and ULIP sales10101030
Motor renewals10101030
Claims support10101030
Policy service10101030
All606060180
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 180 of 180 verified
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