Workflows / call-summary-qa · Gold

Reference answers (gold set)

Done: v1 picked · 180 rows

Gold v1 proposed by Dvar · Review · 39 of 180 accepted · Dropped —

180 rows in gold v1 · 180 ready · 0 not ready

180

Rows

6

Topics

3

Languages

180 of 180

Verified

180 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Term life sales 30

Health sales and porting 30

Savings and ULIP sales 30

Motor renewals 30

Claims support 30

Policy service 30

Language

en 60

hi 60

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
TRANSCRIPT: Agent (Nisha): Hello Rohan, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Rohan): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Meera, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Meera): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Aditya, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Aditya): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the clai	Claims support	—	1.00	Accepted Today's reply
TRANSCRIPT: Agent (Nisha): Hello Karan, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Karan): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Vivek, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Vivek): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Sanjay, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Sanjay): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the clai	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Ananya, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Ananya): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the clai	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Nikhil, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Nikhil): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the clai	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Farah, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Farah): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim	Claims support	—	—	—
TRANSCRIPT: Agent (Nisha): Hello Tara, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Tara): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim wi	Claims support	—	—	—

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi	hi-Latn	All
Term life sales	10	10	10	30
Health sales and porting	10	10	10	30
Savings and ULIP sales	10	10	10	30
Motor renewals	10	10	10	30
Claims support	10	10	10	30
Policy service	10	10	10	30
All	60	60	60	180

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 180 of 180 verified

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