Workflows / call-summary-qa · Gold

Reference answers (gold set)

Done: v1 picked · 180 rows

Gold v1 proposed by Dvar · Review · 39 of 180 accepted · Dropped —

180 rows in gold v1 · 180 ready · 0 not ready

180

Rows

6

Topics

3

Languages

180 of 180

Verified

180 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Term life sales 30

Health sales and porting 30

Savings and ULIP sales 30

Motor renewals 30

Claims support 30

Policy service 30

Language

en 60

hi 60

**Rows**. One row per customer message in this version.
Customer message	Topic	Group	Score	State
TRANSCRIPT: Agent (Tanvi): Hi Rohan, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Rohan): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the p	Policy service	—	1.00	Accepted Today's reply
TRANSCRIPT: Agent (Tanvi): Hi Meera, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Meera): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the p	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Aditya, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Aditya): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Karan, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Karan): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the p	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Vivek, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Vivek): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the p	Policy service	—	1.00	Accepted Today's reply
TRANSCRIPT: Agent (Tanvi): Hi Sanjay, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Sanjay): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Ananya, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Ananya): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Nikhil, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Nikhil): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Farah, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Farah): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the p	Policy service	—	—	—
TRANSCRIPT: Agent (Tanvi): Hi Tara, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Tara): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pay	Policy service	—	0.89	Accepted Today's reply

Rows by topic and language

**Row counts**. How many rows each topic has in each language.
Topic	en	hi	hi-Latn	All
Term life sales	10	10	10	30
Health sales and porting	10	10	10	30
Savings and ULIP sales	10	10	10	30
Motor renewals	10	10	10	30
Claims support	10	10	10	30
Policy service	10	10	10	30
All	60	60	60	180

Version history1 version

Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 180 of 180 verified

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