Workflows / call-summary-qa · Gold

Reference answers (gold set)

Done: v1 picked · 180 rows

Gold v1 proposed by Dvar · Review · 39 of 180 accepted · Dropped —

180 rows in gold v1 · 180 ready · 0 not ready

180

Rows

6

Topics

3

Languages

180 of 180

Verified

180 rows give a pass rate within ±7 points (95% confidence), with 10% spare.

Rows

A member can swap or drop a row.

Topics

Language

en 60
hi 60
Rows. One row per customer message in this version.
Customer messageTopicGroupScoreState
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Rohan? Customer (Rohan): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smTerm life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Meera? Customer (Meera): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smTerm life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Aditya? Customer (Aditya): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you Term life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Karan? Customer (Karan): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smTerm life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Vivek? Customer (Vivek): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smTerm life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Sanjay? Customer (Sanjay): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you Term life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Ananya? Customer (Ananya): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you Term life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Nikhil? Customer (Nikhil): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you Term life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Farah? Customer (Farah): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smTerm life sales———
TRANSCRIPT: Agent (Kavya): Good afternoon, this is Kavya from Policybazaar. This call is recorded for quality. Am I speaking with Tara? Customer (Tara): Yes. I filled a form for term insurance yesterday. Agent (Kavya): Thanks. You're 32 and want cover for your family. Do you smokTerm life sales———
TRANSCRIPT: Agent (Priya): Hi Rohan, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Rohan): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Meera, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Meera): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Aditya, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Aditya): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Karan, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Karan): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Vivek, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Vivek): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Sanjay, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Sanjay): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Ananya, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Ananya): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Nikhil, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Nikhil): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or tHealth sales and porting———
TRANSCRIPT: Agent (Priya): Hi Farah, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Farah): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or takHealth sales and porting—1.00Accepted Today's reply
TRANSCRIPT: Agent (Priya): Hi Tara, Priya from Policybazaar. This call is recorded. You asked about a family floater including your mother? Customer (Tara): Yes, me, my husband and my mother. She's 62 and diabetic. Agent (Priya): Does anyone else have a medical condition or take Health sales and porting———
TRANSCRIPT: Agent (Rahul): Hello Rohan, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Rohan): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is Savings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Meera, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Meera): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is Savings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Aditya, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Aditya): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus iSavings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Karan, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Karan): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is Savings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Vivek, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Vivek): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is Savings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Sanjay, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Sanjay): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus iSavings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Ananya, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Ananya): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus iSavings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Nikhil, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Nikhil): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus iSavings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Farah, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Farah): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is Savings and ULIP sales———
TRANSCRIPT: Agent (Rahul): Hello Tara, Rahul from Policybazaar, this call is recorded for quality. You were looking at investment plans for your daughter's education? Customer (Tara): Yes, she's 4. I can put aside about 1 lakh a year. Agent (Rahul): Sampada Life Wealth Plus is a Savings and ULIP sales———
TRANSCRIPT: Agent (Sameer): Hi Rohan, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Rohan): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation iMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Meera, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Meera): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation iMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Aditya, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Aditya): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciationMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Karan, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Karan): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation iMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Vivek, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Vivek): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation iMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Sanjay, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Sanjay): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciationMotor renewals—1.00Accepted Today's reply
TRANSCRIPT: Agent (Sameer): Hi Ananya, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Ananya): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciationMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Nikhil, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Nikhil): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciationMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Farah, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Farah): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation iMotor renewals———
TRANSCRIPT: Agent (Sameer): Hi Tara, Sameer from Policybazaar, this call is recorded. Your car insurance with Suraksha General expires on 28 October. Customer (Tara): Yes, I got the reminder. What's the renewal price? Agent (Sameer): Comprehensive cover with zero depreciation is Motor renewals———
TRANSCRIPT: Agent (Nisha): Hello Rohan, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Rohan): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim Claims support———
TRANSCRIPT: Agent (Nisha): Hello Meera, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Meera): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim Claims support———
TRANSCRIPT: Agent (Nisha): Hello Aditya, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Aditya): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claiClaims support—1.00Accepted Today's reply
TRANSCRIPT: Agent (Nisha): Hello Karan, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Karan): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim Claims support———
TRANSCRIPT: Agent (Nisha): Hello Vivek, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Vivek): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim Claims support———
TRANSCRIPT: Agent (Nisha): Hello Sanjay, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Sanjay): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claiClaims support———
TRANSCRIPT: Agent (Nisha): Hello Ananya, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Ananya): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claiClaims support———
TRANSCRIPT: Agent (Nisha): Hello Nikhil, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Nikhil): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claiClaims support———
TRANSCRIPT: Agent (Nisha): Hello Farah, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Farah): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim Claims support———
TRANSCRIPT: Agent (Nisha): Hello Tara, this is Nisha from Policybazaar claims support, the call is recorded. How can I help? Customer (Tara): My father's hospital claim was filed 18 days ago and nobody tells me anything. Agent (Nisha): I'm sorry about that. I can see the claim wiClaims support———
TRANSCRIPT: Agent (Tanvi): Hi Rohan, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Rohan): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pPolicy service—1.00Accepted Today's reply
TRANSCRIPT: Agent (Tanvi): Hi Meera, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Meera): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pPolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Aditya, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Aditya): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see thePolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Karan, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Karan): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pPolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Vivek, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Vivek): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pPolicy service—1.00Accepted Today's reply
TRANSCRIPT: Agent (Tanvi): Hi Sanjay, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Sanjay): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see thePolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Ananya, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Ananya): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see thePolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Nikhil, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Nikhil): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see thePolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Farah, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Farah): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the pPolicy service———
TRANSCRIPT: Agent (Tanvi): Hi Tara, Tanvi from Policybazaar customer care, this call is recorded. How can I help? Customer (Tara): I paid for a health policy 5 weeks ago and still have no policy document. I'm basically uninsured. Agent (Tanvi): I'm really sorry. I can see the payPolicy service—0.89Accepted Today's reply
Rows by topic and language
Row counts. How many rows each topic has in each language.
Topicenhihi-LatnAll
Term life sales10101030
Health sales and porting10101030
Savings and ULIP sales10101030
Motor renewals10101030
Claims support10101030
Policy service10101030
All606060180
Version history1 version
  • Gold v1 Proposed by Dvar · 20 Oct · Locked with rubric v1 · 180 of 180 verified
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